Frictionless Guest App was founded by Steve Short and his wife Susan, who have a passion for unique accommodations. With years of experience in the lodging industry, they developed this browser-based platform to improve guest communication and enhance the overall hospitality experience. Operating out of Baltimore, they serve inns, BnBs, and boutique hotels, enabling them to provide curated local experiences to guests.
With a commitment to helping travelers live like locals, the Frictionless Guest App offers a seamless digital concierge service that reduces repetitive inquiries for staff while delivering valuable local insights to guests. Steve and Susan's own frustrations with generic recommendations during their travels inspired the creation of this innovative solution. Living in Maryland with their two sons and dogs, they aim to elevate the guest experience for their clients and their clients' visitors alike.
With a commitment to helping travelers live like locals, the Frictionless Guest App offers a seamless digital concierge service that reduces repetitive inquiries for staff while delivering valuable local insights to guests. Steve and Susan's own frustrations with generic recommendations during their travels inspired the creation of this innovative solution. Living in Maryland with their two sons and dogs, they aim to elevate the guest experience for their clients and their clients' visitors alike.
