Customer Service Representative - Grocery Delivery

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Customer Service Representative - Grocery Delivery (Philadelphia, Dec 2024)

FareRx LLC
Location: 444 N 3rd St, Philadelphia, PA
Compensation: $18/hour
Employment Type: Contract
Telecommuting: Available

Job Overview:
FareRx LLC is seeking a dedicated and reliable Customer Service Representative to join our Wellness & Grocery Program. As a key member of the team, you will support our customers by offering helpful information, addressing questions, and resolving complaints. You’ll be the first point of contact for clients, ensuring their satisfaction with our products, services, and features.

Note: We are hiring for schedules starting Mid to Late December 2024. However, qualified candidates may be asked to start sooner based on demand.

Note: Transportation to our Philadelphia headquarters may be required as needed.

Key Responsibilities:
Identify and assess customers’ needs to ensure satisfaction.
Respond to customer inquiries and resolve issues related to products and services.
Follow company guidelines and communication protocols.
Promote additional products and services to potential customers.
Build and maintain strong, trust-based relationships with customer accounts.
Provide accurate and complete product and service information using appropriate tools.
Keep detailed records of customer interactions, process accounts, and maintain files.

Qualifications & Requirements:
High School Diploma or equivalent.
Positive attitude and strong work ethic.
Strong commitment to teamwork and creating a positive work environment.
Customer-focused, with the ability to adapt to diverse customer personalities.
Excellent communication, presentation, and interpersonal skills.
Capable of multitasking and managing time efficiently.
Analytical skills and problem-solving ability.
Patience and attentiveness.

Schedule:
Weekdays, 8-hour shifts
Hours of Operation: 9 AM – 5 PM

About FareRx:
FareRx believes that food is medicine. Our wellness and grocery delivery program provides fresh, locally sourced food to members and employees on a recurring basis. We collaborate with insurance companies and employers to serve their members, offering chef-planned, dietician-reviewed menus that maximize nutrition and improve health outcomes. To date, we have delivered over 60,000 bags of groceries, supporting healthier lives and a healthier planet.

How to Apply:
Please send your updated resume along with a brief (3-5 sentences) explanation of why you want to work at FareRx.

Contact Information:
Phone: +1 866-256-1721
Email: [email protected]